How to Return a Product
For Purchased Products (Sales)
Return Window: 30 days from delivery date
Conditions:
- Items must be unused, in original condition
- All tags attached
- Original packaging intact
Non-returnable items:
- Personalized or custom-made items
- Sale items marked "final sale"
- Balloons and perishable items
- Rental items
How to return:
- Contact us at tayamek.anamera@yahoo.com or 343-882-2107
- Obtain a return authorization
- Pack the item securely
- Ship to the provided address (return shipping at your expense)
- Use a tracked shipping service
Refund: Processed within 5-7 business days after receipt and inspection
For Equipment Rentals
Mandatory return: Next business day after your event
Return conditions:
- All items must be returned clean
- Same condition as received
- No missing items
Security deposit:
- Refunded within 3-5 business days after inspection
- Deductions for damages, stains, or missing items
Late returns: Additional fees apply for late returns
Cancellations:
- 48+ hours before pickup: Partial refund possible
- Late cancellations: Security deposit forfeited
Contact Us
For any questions about returns:
📧 Email: tayamek.anamera@yahoo.com
📞 Phone: 343-882-2107
📍 Address: Rockland, Ontario